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Barry Deutsch
onto Social Selling June 19, 2013 8:52 PM
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Miklos Szilagyi's curator insight,
April 18, 2013 12:16 AM
Did you know the "secret" how digital marketing changes the world? One brick to the wall... embedded is a White paper about the "dirty little secret"... |
If you read any of my prolific content on social selling and sales teams leveraging LinkedIn, you'll know that I am a huge proponent of sales professionals using social networking tools for prospecting, lead generation, and lead nurturing - particularly the steps of bringing new prospects into the top of your funnel,moving them to the middle of the funnel through qualifying their interest, and finally overcoming their objections in the bottom of your funnel.
This blog post took a completely different approach. The author suggests using social networking tools to improve, enhance, develop, and nurture existing client or customer.
I have a confession to make: although a publish a ton of content on social selling, I personally spend the bulk of my efforts in using social networking, like LinkedIn, to add value to my EXISTING clients.
In most industries, it's very hard to find new clients or customers. Once you've got them, you should treat them as your most prized possession. In most cases, I find that the attention clients and customers get after the initial sale is a check-in to see if they would like to buy more.
What if some of your communication with that client/customer was centered around providing great value (ideas, challenges, thought-leadership, filtering of overwhelming content, issues, pain points) around the topics most important to them.
What if you were there "GO-TO" source for any information in your niche? What if you were viewed as a "trusted advisor" instead of someone who cares only about closing a sale?
If the statistic quoted in the blog article was even half true - 68% of your clients leave you because they don't feel cared for", can you imagine the work involved to keep filling up your portfolio because of the leaking holes?
Take it from personal experience, you can deliver the best product or service at the best price point, but if your clients and customers don't feel well cared for - even when they are not buying from you - they'll seek greener pastures elsewhere.
What do you do right now to sustain, nuture, engage, and provide value to your clients and customers between buying decisions? Is it time for a formal check-up of your inadequate efforts in this important area of making "clients and customers feel cared for?"
Barry Deutsch
Master Coach for Teaching Vistage/TEC Companies HOW TO drive Sales Through Social Media
Join our private blog for Vistage/TEC Members on HOW TO Leverage Social Media
http://www.linkedin.com/groups/Vistage-TEC-Member-Group-Leveraging-1875132/about
Not a Vistage or TEC Member, then be sure to visit our public blog on how to drive sales through social media, AND/OR our open discussion group on LinkedIn, Sales Through Social Media
http://www.barrydeutsch.net/sales-through-social-media
http://www.linkedin.com/groups/Sales-Through-Social-Media-3854199/about