"Customer Behavior - With the advent of digital, social, and mobile media, the consumer buying process has become more complex than simply identifying a need, exploring options, and making a purchase..."
Scooped by
Barry Deutsch
onto Social Selling February 16, 2013 1:11 PM
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If you're still stuck in a 1970s model of buying behavior, this article and graphic might change your mind of how you approach marketing. It challeged me to think about the "discovery path" my clients use to determine whether they want to engage with me.
How are you modifying your traditional models of customer/client buying based on changes in the digital/social media world?
Barry Deutsch
Master Coach for Teaching how to drive Sales Through Social Media
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